IT Support Officer 2026

Ends on

About the Position Summary:

AKFC is seeking a full-time, work-from-office IT Support Officer to provide technical support and training for both remote and in-office users, develop and maintain documentation, and maintain and manage various IT systems. The position will be based in Ottawa. The position also supports the IT needs of the Global Centre for Pluralism and Aga Khan Foundation USA 

As an integral part of AKFC, your work will contribute to the success of an organization that develops communities around the globe.  Reporting to the Manager of Information Systems, the IT Support Officer will work with IT team members to support and maintain in-house or third-party applications. The IT Support Officer will also participate in designing, implementing, testing, trouble shooting and providing support to the staff and supporters.   

The starting salary range for this position is between $64,000 and $69,000 per year. 

Qualifications & Experience 

  • A post-secondary diploma in information technology with a minimum of three (3) years in a progressively evolving IT role.  
  • Experience in supporting Microsoft products such as the administering of MS 365 is required. 
  • Experience using WordPress, VOIP, NinjaOne, SentinelOne, MSSQL, HTML, Java Script will be considered a significant asset. 
  • Demonstrated experience in training staff and volunteers on the existing and new systems. 
  • Working experience with relational databases, stored procedures and writing SQL queries. 
  • Additional certifications such as A+, and/or MCA or MCP are considered an asset.  
  • Superior communication and team-work skills. 
  • Demonstrate patience and strong desire to help and support people with a positive ‘can-do’ attitude. 
  • Ability to multi-task and prioritize duties on an on going basis. 
  • Possess the physical stamina to lift and move physical computers, servers and related equipment.   

Eligibility:

  • Be a citizen or permanent resident of Canada or hold a work permit.
  • Be fluent in English.
  • Please note that applicants must be currently eligible to work in Canada. The position is based in Ottawa and will require regular presence at the AKFC office within the Delegation Building and the Global Centre for Pluralism.

Timeline:

  • Applications close: March 27, 2026
  • Applications will be reviewed on an ongoing basis. Short-listed candidates will be invited for an interview and be required to complete a practical test.   

Electronic Submission:

  • AKFC is using Submittable to collect applications for the position of  IT Support Officer.  
  • To submit an application, you will need to create a Submittable account. All you need is an email and password to create your account, it's that simple. For further instructions, visit the following help center article How to submit.
  • We value the authenticity and individuality of each application. To ensure a fair assessment process, we request that you complete your application form without using any external assistance, including AI tools. 
  • Supported internet browsers include: Google Chrome, Apple Safari, & Mozilla Firefox.
  • If you have any technical issues, please contact Submittable through the following link: Submittable technical support

Questions: If you have any other questions or comments, please contact at  AKFC.HR@akdn.org

We use Submittable to accept and review our submissions.
Continue